Frequently Asked Questions


What is a meal prep company?

A meal prep company is a service that prepares and delivers pre-portioned, ready-to-eat meals directly to your doorstep. They take care of the meal planning, grocery shopping, and cooking, allowing you to enjoy convenient and nutritious meals without the hassle of preparing them yourself.

How does a meal prep company work?

Meal prep companies offer a variety of meal plans to choose from. Once you select a plan that suits your preferences, you'll receive a weekly delivery of freshly prepared meals. These meals are packed in microwave-safe containers and labeled with the corresponding nutritional information.

Why should I choose Nutri-Go as my meal prep company?

We are your go-to meal prep company, dedicated to providing you with delicious and nutritious meals that will make your taste buds dance with joy. Our team of expert nutritionists has carefully curated a menu that caters to your unique dietary needs and preferences. With our wide range of customizable options, high-quality ingredients, and flexible meal plans, we bring convenience and health right to your doorstep. Say goodbye to the stress of meal planning and hello to more time for the things you love. Join the Nutri-Go family today and embark on a culinary adventure that will nourish your body and tantalize your senses. Get ready to experience the perfect blend of flavors, friendly service, and a healthier, happier you!

Meal Selection

Are the meals prepared fresh?

Yes, our meals are prepared fresh using high-quality ingredients. We prioritize freshness and quality to provide you with the best dining experience possible.

Can I customize my meals?

Absolutely! We understand that everyone has unique preferences and dietary requirements.

Are the ingredients used in the meals healthy and high-quality?

Yes, we pride ourselves on using healthy and high-quality ingredients in our meals. We prioritize sourcing fresh produce, lean proteins, and whole grains to ensure that you receive nutritious and satisfying meals.

Do you accommodate special dietary needs, such as vegetarian, vegan, or gluten-free options?

Certainly! We offer a range of options to accommodate various dietary needs. Whether you follow a dairy-free, nut-free, gluten-free, or other specialized diet, we have delicious meal options to suit your preferences.

How long do the meals stay fresh?

Our meals are carefully packaged to maintain freshness. Typically, they can stay fresh for 5-6 days when refrigerated. We recommend consuming the meals within this timeframe to ensure optimal taste and quality.

How should I store the meals?

Upon delivery, we recommend promptly refrigerating the meals. Each meal is packaged in a microwave-safe container, allowing for easy reheating when you're ready to enjoy them.

Do you offer portion-controlled/macro measured meals?

Yes, portion control is a key aspect of our meal prep service. We carefully measure and portion each meal to provide balanced nutrition and help you maintain your desired portion sizes. We have two sizes for most meals, regular and large.

Can I choose the number of meals I want to order per week?

Absolutely! We offer flexibility in choosing the number of meals you want to order each week. Whether you need meals for the entire week or just a few days, you can select the quantity that suits your needs.

Is there a minimum or maximum order requirement?

Nutri-Go does not require a minimum or maximum order.

How do I place an order?

Placing an order is simple and convenient. Click 'ORDER NOW' to browse our meal options and select your desired meals and meal plan. Follow the instructions to complete your order and choose your preferred delivery date.

Delivery, Subscriptions & Pricing

What are the available delivery areas & delivery windows?

We strive to offer delivery options that cater to a wide range of locations. Currently we delivery to Calgary, Airdrie, Chestermere, Edmonton, Sherwood Park, St. Albert, Leduc, Nisku & Beaumont. If your location is not listed, please reach out to our customer service for further assistance. Sunday and Monday delivery options are offered for all areas.

Delivery Times:

Calgary + Area | 8:30 -11:00 AM
Edmonton + Area | 3:00 - 7:00 PM

Calgary + Area | 8:30 -11:00 AM
Edmonton + Area | 3:00 - 7:00 PM

Is there a delivery fee?

Delivery fees vary based on your location and weekly spend. Orders over $200 receive free delivery. All deliveries that do not meet that criteria within the city limits of Calgary are $8, Edmonton $11, and outside both cities vary depending on proximity.

Can I pause or cancel my subscription?

Yes, you have the unlimited flexibility to pause or cancel your subscription at any time. You can manage your subscription settings through your account on our website.

What is the pricing structure?

Our pricing structure is based on the meal plan and the number of meals you select. We offer different plans to suit various budgets and dietary preferences. The pricing details for each plan are displayed as you make your selections.

Do you offer any discounts or promotions?

Yes, we often provide discounts and promotions to our valued customers. These can include introductory offers, referral discounts, or seasonal promotions. Stay updated by subscribing to our newsletter or following our social media channels to make the most of these opportunities.

Not only that, but you get .5% cash back on each purchase that is applied to your Nutri-Go digital wallet for use on future purchases!

What is a 'Digital Wallet'? It refers to a convenient feature integrated into your Nutri-Go user profile that functions as a personal bank account. It allows you to accumulate funds specifically designated for your orders, giving you the flexibility to spend them whenever you desire.

Can I provide feedback or make special requests?

Absolutely! We value your feedback and are open to accommodating special requests whenever possible. Feel free to reach out to our customer service team, and we will do our best to address your needs. 

What happens if there is an issue with my delivery or if I have a problem with my order?

We strive for a seamless customer experience, but in the rare event of an issue, please contact our customer service team immediately. We will promptly investigate and work towards resolving any problems to your satisfaction. Your happiness is our priority! 

What happens if I want to cancel after my plan renews?

If you decide to cancel after your plan renews, you have two options:

1. Receive the total amount credited to your account for future use.

2. Get a refund to the original payment method before the upcoming cut-off (Wednesday at midnight). This option incurs a 5% penalty deduction to cover transaction costs on our end.

How do I receive my refundable cooler bag deposit back?

Once we've received your bag and cold pack back, we will issue the deposit refund back to your original method of payment. 

Bags can be dropped off with notice to our kitchen HQ located at 5524 1a Street SW, Calgary AB. Send us a quick note at prior to drop off. 

If you live in the Edmonton area, drop-offs can be made to deeleeo warehouse located at 10008 6 Avenue SW, Edmonton AB.

How are the meals delivered?

Your weekly order arrives in a sealed insulated cooler bag containing a cold source (ice pack, cold pack, frozen bottle, etc).
Each week you will receive a new cooler bag with cold source, and simply leave out your last bag + cold source for your driver to retrieve! 

Nutri-Go is partnered with Deeleeo Delivery Solutions for all weekly deliveries. Deeleeo has a proven track record of successful deliveries completed with care and attention to the product. 

If you have any issues with your delivery, reach out to their customer service line provided in text prior to your delivery, or reach us at

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